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FAQS

Must I sign a waiver to play at The Factory?

Waiver-StationYes, all jumpers/players AND observers MUST sign a waiver. For your convenience, you can sign the online waiver at our Waiver Station when you arrive at the facility; or you can sign now from any computer. Anyone under 19 must have a waiver signed by a parent or Legal Guardian. Grandparents, siblings, babysitters, aunts/uncles, and other family members without court issued guardianship are not considered legal guardians. If you are bringing children or teens who are not your kids — for birthdays or play dates – please remember to get waivers signed by their parents before you come. Once you have a signed waiver on file, it is valid for later visits at The Factory for one full year. Click here to sign your waiver.

Do you have a Printable Waiver?

1Outside-Trampoline-RoomWe often have parents and teachers ask for a printable waiver to use for field trips and large parties, so yes, we do now have a printable waiver available for temporary use only. This waiver is only good for one day use and will not be stored on file. Only digital waivers signed online or in-house at our Waiver Station will be kept on file for future visits. Please click here for the printable version of our temporary waiver.

Do I need to buy Advance Tickets to jump at The Factory?

1Line-at-Front-DeskWalk-ins are always welcome and typically we are able to accommodate you. However, we DO SELL OUT. You can pre-purchase your jump tickets online here. Online tickets are non-refundable and non-transferable.

When is The Factory Open?

1Guy-JumpingWe are ALWAYS open Wednesday 3-9pm, Fri 3-10pm, Saturday 10am-9pm, & Sunday 1-7pm. Check out our calendar for this month’s additional hours here.

Are there any age limits?

1Older-Guy-JumpingThe Factory is available and fun to all ages! That’s why our motto is Play Now. Grow Up Later. However, we do offer special Munchkin Times for ages 6 and under. You can find out this month’s Munchkin Times by viewing our calendar. We also offer Teen Night every Saturday night from 9-11pm. Teen Night is for ages 13-19 only.

Do I have to pay to just watch my kids?

1Ladies-On-ReclinersNo, you may go into the Trampoline Room as an observer to enjoy the fun and take pictures. However, you must sign a waiver to enter the Trampoline Room.

What should I wear?

1Kicking-in-AirSomething comfortable! You will be having a blast and getting a great workout so exercise gear is fine. Barefoot or Factory Socks only in the Trampoline Arena. We sell special Factory Socks at the door with “grippy” bottoms that help you get the most out of your jumping experience. Price is $2.00/pair. Shirts must be worn at all times.

What is your Cancellation Policy?

1Group-JumpingNO refunds or rescheduling tickets. Deposits for Parties and Large Group Events will be given a full refund on cancellations made more than a two weeks (14 days) in advance. A deposit becomes non-refundable within 14 days of the event. No refunds for persons missing from your reservation. ALL group and ticket sales are final.

Does The Factory do Birthday Parties?
Where can I store personal belongings?

1LockersWe provide cubbies for your shoes or extra clothes but The Factory is NOT responsible for lost, misplaced, or stolen items. You may also rent a locker for 50 cents to store your belongings..

Do you offer group discounts?

Group1Yes. Group discounts are as follow:
• 10-19 jumpers $1 off
• 20-29 jumpers $2 off
• 30+    jumpers $3 off
You must reserve your spot in advance to receive a group discount. Reservations can be made my calling (256) 312-8974.

There are trampolines, but what else is there to do @ The Factory?

Optimus-PrimeWe are much more than just a Trampoline Park. We offer Si-Fi Safari laser tag, batting cages with pitching machines, foam pits, trampoline dodgeball arena, trampoline basketball, arcades, a glow-in-the-dark dance room, and so much more!